AWS Deployment, Operations, Security, and 24/7 Monitoring Management For a Gaming News Site Platform
- 友貴 竹内
- 3 days ago
- 4 min read
Updated: 2 days ago
This article is part of a customer case study series by our parent company in Japan, Beyond Co., Ltd., a leading multi-cloud solutions and management expert, featuring real customer experiences and insights. The following is a summary of a collaboration with the customer, Active Gaming Media Inc., a leader in game localization and publishing.
Today, thanks to Beyond GTA Inc., our Toronto-based North American subsidiary, this same Japanese service philosophy—what we call “Beyond-ism”—is now fully available to companies on a global scale.
What sets “Beyond-ism” apart from other cloud infrastructure and operations providers in North America is this: we do not just deliver a service—we stand by our customers through thick and thin. Rooted in the Japanese customer-first culture, our people work with precision, pride, and care—not just for a paycheck. By leveraging the time difference between EST and Japan, our global team is always watching, always ready.
Beyond Co., Ltd. (in Japan) Case Study
Customer's Name: Active Gaming Media Inc.
Company Overview:
Localization (Games, Manga/Anime, Subtitles, Manuals, Documents, etc.)
Creative Services (Mass Media Advertising, Branding, Design, Video Production, etc.)
Game & App Debugging
Gaming News Site Management: AUTOMATON
Indie Game Distribution: PLAYISM
Global Marketing (Market Research, Age Rating Services, etc.)
Primary Use Case: Gaming News Site: AUTOMATON (in Japanese)
Server Environment: Amazon Web Services (AWS)
Utilized Services: Cloud / Server Design, Deployment, Operations & Monitoring (24/7)
Secondary Use Case: Gaming News Site: AUTOMATON WEST (in English)
Utilized Services: Cloud / Server Operations & Monitoring (24/7)
Interview with Mr. Kawase, Director of AUTOMATON Division at Active Gaming Media Inc.
Q: Can you tell us about your business?
Mr. Kawase: Our company operates a wide range of services centered around gaming and global expansion. This includes global PR specifically for games, customer support, community management, and a variety of localization services. We also handle game publishing and distribution.
I’m in charge of our media division, AUTOMATON. It’s a bilingual gaming news site (Japanese and English), which actually started as a personal blog. Once it gained traction, we ran into challenges operating it as a corporate media platform. That’s when we began working with Beyond Co., Ltd. for infrastructure support.
Q: What led you to adopt our services?
Mr. Kawase: Around early 2020, our CMS-based site was hit by a DDoS attack and went offline. Downtime is critical for a news site. Although our internal engineers restored the system, the experience made us realize we lacked strong web operations expertise. That led us to look for external infrastructure support—Beyond Co., Ltd. was the answer.
Q: How did you first discover Beyond Co., Ltd.?
Mr. Kawase: We found Beyond Co., Ltd. through a web search. At first, we liked that their office was close to ours, thinking we could stop by if needed. Ironically, we never had to. It turns out proximity didn’t matter—what mattered was their capability and reliability.
Q: What ultimately made you choose Beyond Co., Ltd.?
Mr. Kawase: We took a while to respond after the initial quote because I was juggling multiple responsibilities. But the Beyond Co., Ltd. representative was patient and never pushed. When we were ready, they moved quickly but without pressure.
That balance gave me a sense of trust. They also offered to meet in person, not just talk by phone or email. That made me feel they’d be physically there if something went wrong. Their commitment really stood out.
Q: What services did you use and are you currently using from Beyond Co., Ltd.?
Mr. Kawase: We rely on Beyond Co., Ltd. for server infrastructure, including setup, monitoring, and operational support. They helped us migrate away from internal servers to a more scalable, managed environment.
Q: In what ways has Beyond Co., Ltd. been most helpful?
Mr. Kawase: Their response speed is phenomenal, and they always give us clear answers. Whether something is possible or not, they’re direct—no vague responses or dropped threads.
Their engineers take initiative, follow up, and always give honest input, even for informal requests. They don’t hide what they don’t know, which I respect. Communication is precise and professional.
Also, their tone is just right—not too casual, but with small courtesies that show care. It’s clear that real people are behind the service. It makes it easy to consult with them.
Q: What has your experience been like using our services?
Mr. Kawase: The service isn’t dependent on any one individual. Every engineer provides consistent, high-quality support. Whether it’s day or night, someone always picks up the ball. That tells me their internal training is solid.
Before working with Beyond Co., Ltd., I worried about what might go wrong. But now, I feel psychologically safe. Even if something happens at night, I know I’m not alone—an expert is there. That’s priceless peace of mind.
Q: What are your expectations for us moving forward?
Mr. Kawase: Your current service quality is excellent, and I hope it stays that way. As companies grow, there’s a tendency to shift investment away from things that are “already working.” But your reliability is what customers trust most. I hope you keep investing in that strength.
Q: What are your future plans for the business?
Mr. Kawase: AUTOMATON’s English edition, Automaton West, is growing rapidly in North America and Europe. It might eventually surpass the Japanese version. When that happens, we’ll need to revisit our infrastructure.
We’re also planning to introduce landing pages, mini-games, and other interactive features. When it’s time to implement those, we’ll definitely ask for Beyond’s support again.
Why “Beyond-ism” Matters for Growing Global Businesses
The success of AUTOMATON and AUTOMATON WEST highlights how critical dependable, agile infrastructure is for global media platforms. The “Beyond-ism” philosophy—born in Japan and now delivered via Beyond GTA Inc. in Toronto—is more than just IT support.
It’s about standing by customers through every challenge. It’s about unmatched precision, humility, accountability, and service rooted in the idea that the customer always comes first. That’s why we monitor systems 24/7 across two continents, passing the baton from Japan to Canada and back again—manually, with care.
For businesses that can’t afford to go dark and want more than ticket-based support from faceless vendors, "Beyond-ism" is the difference.
Ready to Experience "Beyond-ism"?
If your business demands uptime, quality, and a partner that truly stands by you—Beyond GTA Inc. is ready in North America.
Contact us today to learn how we can support your infrastructure with the care, precision, and trust that only we can deliver.
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